Warunki świadczenia usług

Last updated: 27 August 2026

1. About us

This website, www.modapaws.com (the “Website”), is operated by MODAPAWS LTD (“MODAPAWS”, “we”, “us” or “our”).

MODAPAWS LTD is a private limited company registered in Scotland under company number SC900153. Our registered office is:

165 North Anderson Drive
Aberdeen
AB16 5NG
United Kingdom

Email: info@modapaws.com

MODAPAWS LTD is not registered for VAT.

When you buy from us, your contract is with MODAPAWS LTD, not Shopify or any other technology or payment provider.

2. When these Terms apply

These Terms apply to your use of the Website and to orders placed with us as a consumer. A consumer is an individual buying wholly or mainly for purposes outside their trade, business, craft or profession.

Please also read our:

• Returns Policy
• Delivery Policy
• Privacy Policy
• Contact page

The Returns Policy and Delivery Policy form part of these Terms for purchases made through the Website. Product-specific information and any delivery or price information shown at checkout also form part of your order.

Nothing in these Terms limits or removes any rights you have under consumer law.

3. Products

We take reasonable care to describe and display our products accurately. Product images are for illustration, and colours may appear slightly different depending on your screen. Measurements are approximate unless a product page says otherwise.

Please check the product description, size guide, care instructions and safety information before ordering. If a particular feature or measurement is important to you, contact us before placing your order.

Pet products should be used in accordance with their instructions. Select a suitable size, supervise your pet where appropriate, inspect products regularly and stop using any item that becomes damaged or unsafe. This guidance does not reduce our responsibility for faulty or unsafe products.

4. Placing an order

When you submit an order, you are offering to buy the products in your basket on these Terms.

We will send an order acknowledgement after receiving your order. This confirms receipt but does not mean that we have accepted it. A contract is formed when we send confirmation that the product has been dispatched. If products are dispatched separately, a separate contract is formed for each product when its dispatch is confirmed.

We may decline an order before acceptance for a valid reason, including that:

• the product is unavailable;
• payment cannot be authorised;
• we cannot deliver to the supplied address;
• an obvious price or product-description error has occurred;
• we reasonably suspect fraud or unlawful activity; or
• accepting the order would breach a legal or regulatory requirement.

If we cannot accept an order, we will tell you and promptly refund any payment already taken.

5. Prices and payment

Prices are shown in pounds sterling unless stated otherwise. MODAPAWS LTD is not VAT registered, so VAT is not added to our prices.

The product price and any delivery charge or other unavoidable cost will be shown before you place the order. The price confirmed at checkout will not be increased after we accept your order.

Available payment methods are shown at checkout. Payments may be processed securely by Shopify or another payment provider displayed at checkout.

If an obvious pricing error is discovered before we accept an order, we will contact you. You may continue at the correct price or cancel for a full refund. We will not dispatch the product at the corrected price without your agreement.

Promotional offers may have additional conditions displayed with the offer. They do not affect your statutory rights.

6. Delivery

Delivery areas, methods, charges and estimated times are set out in our Delivery Policy and at checkout.

We will deliver within the agreed time. If no time has been agreed, we will deliver without undue delay and no later than 30 days after the contract is formed, unless you agree otherwise.

Delivery estimates are not guaranteed dates unless we expressly agree that a date is essential. If delivery is materially delayed, we will tell you and take reasonable steps to reduce the delay. You may have the right to cancel immediately where an agreed essential deadline is missed, or after giving us a reasonable further deadline which we also fail to meet.

The product becomes your responsibility when it is delivered to you or to a person you nominated to receive it. Ownership passes to you once we have received payment in full.

7. Cancelling, returning and exchanging an order

Statutory cancellation right

For most products bought online, you may cancel without giving a reason until 14 days after the day you, or a person nominated by you, receives the product. If one order is delivered in separate instalments, the period normally ends 14 days after the day the final instalment is received.

To cancel, send us a clear statement by email to info@modapaws.com, through our Contact page, or by post to our registered office. You may also use the model cancellation form provided in our Returns Policy, but you do not have to use that form.

After telling us that you are cancelling, you must normally return the product within 14 days. Follow the Returns Policy for the current return address and instructions. The return address may not be the same as our registered office.

Except where MODAPAWS agrees to cover the cost or the law requires us to do so, you are responsible for the direct cost of returning a product for a refund. MODAPAWS covers reasonable return costs where a product is faulty, damaged on arrival, misdescribed or incorrect.

For a valid statutory cancellation, we will refund:

• the product price; and
• the cost of our least expensive standard delivery method, if you paid an outbound delivery charge.

We may make a deduction permitted by law for any reduction in value caused by handling beyond what would reasonably be allowed in a shop. You may inspect or try a product to establish its nature, characteristics and function. Original packaging can help protect a return, but its absence does not by itself remove a statutory right.

We will issue the refund using the original payment method unless you expressly agree otherwise. We may wait until we receive the product back or receive evidence that it has been sent, whichever happens first. The refund will then be made within the period required by law.

Voluntary 60-day returns and size exchanges

In addition to your statutory rights, we offer a voluntary 60-day return period, subject to the conditions in our Returns Policy.

Returns for a refund are customer-paid unless the product is faulty, damaged on arrival, misdescribed or incorrect, or the law otherwise requires MODAPAWS to cover the cost.

You may request one complimentary size exchange per original order for a different size of the same product. For that first qualifying size exchange, MODAPAWS provides a prepaid return label and covers standard delivery of the replacement.

The complimentary service:

• may be used once per original order;
• applies only to a size exchange for the same product;
• is subject to replacement-stock availability; and
• is subject to the product-condition requirements in our Returns Policy.

Any later exchange is customer-paid. A colour change or an exchange for a different product is also customer-paid.

If MODAPAWS sent the wrong item or size, or the product is faulty, damaged on arrival or misdescribed, we will cover the reasonable return cost and provide the remedy required by law. Correcting our error does not use the complimentary size exchange.

This voluntary policy is additional to, and does not restrict, your statutory rights.

Cancellation exceptions

The statutory cancellation right may not apply to certain products where the law permits an exception, including:

• products made to your specification or clearly personalised;
• sealed products that are not suitable for return for health-protection or hygiene reasons once unsealed; and
• products liable to deteriorate or expire rapidly.

Any relevant exception will be made clear before purchase. These exceptions do not remove your rights where a product is faulty, unsafe or not as described.

8. Faulty, damaged, misdescribed or incorrect products

Products must be of satisfactory quality, fit for any purpose made known to us and as described.

If a product is faulty, damaged on arrival, unsafe, misdescribed, or different from the item or size shown on your order confirmation, contact us at info@modapaws.com or through our Contact page as soon as reasonably possible.

Please include your order number and, where available, photographs showing the issue. Photographs can help us investigate but are not a condition of exercising a statutory right.

MODAPAWS will cover the reasonable return cost for faulty, damaged, misdescribed or incorrect products. Depending on the circumstances and the law, you may be entitled to reject the product, receive a repair or replacement, obtain a price reduction, or receive a refund.

There is no seven-day deadline for exercising your statutory rights. We will not require original packaging as a condition of a statutory remedy.

If we sent the wrong item or size, correcting that error does not use the complimentary first size exchange described in Section 7.

Your rights under the Consumer Rights Act 2015 and other applicable consumer law are not affected by any warranty, guarantee, voluntary return period or exchange service.

9. Website access and accounts

You must not misuse the Website, attempt unauthorised access, introduce malicious software, interfere with security, or use the Website for unlawful or fraudulent purposes.

If you create an account, you are responsible for keeping your sign-in details confidential and for giving us accurate information. Tell us promptly if you believe your account has been used without permission.

We may temporarily restrict Website access for maintenance, security or technical reasons. We will take reasonable steps to minimise disruption. This does not affect an accepted order or any legal remedy you may have.

10. Intellectual property

The Website and its text, photographs, graphics, branding and other content are owned by or licensed to MODAPAWS LTD unless stated otherwise.

You may view and use the Website for personal, non-commercial shopping purposes. You may not copy, reproduce, sell or commercially exploit its content without permission, except where the law allows.

11. Shopify and third-party services

The Website is hosted on Shopify. Shopify and other providers may supply platform, checkout, payment, fraud-prevention, delivery or other technical services.

Terms presented by a third-party provider may also apply when you choose to use that provider’s service. Those arrangements do not remove our legal responsibilities to you as the seller.

Our Privacy Policy explains how personal information is handled, including Shopify’s role and the use of Shopify Network Intelligence features where applicable.

12. Our responsibility to you

We are responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. Loss is foreseeable if it was obvious that it would happen or if both you and we knew it might happen when the contract was formed.

Nothing in these Terms excludes or limits our responsibility for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• breach of your statutory rights concerning products;
• liability for defective products where it cannot legally be excluded; or
• anything else that the law does not allow us to exclude or limit.

We are not responsible for loss caused solely by your failure to follow clear product instructions or by your own unlawful act. Where more than one cause contributed to a loss, responsibility will be determined in accordance with the law.

If an event outside our reasonable control significantly delays or prevents delivery, we will contact you, take reasonable steps to reduce the effect, and comply with your legal cancellation and refund rights.

13. Privacy

We process personal information in accordance with our Privacy Policy.

Shopify provides the Website’s hosting and related platform services and may process personal information in providing and improving those services. Where Shopify Network Intelligence applies, the relevant processing, sharing and privacy choices are explained in the Privacy Policy and applicable Shopify privacy information.

14. Complaints

Please send order or service complaints to info@modapaws.com, through our Contact page, or by post to our registered office. Include your order number and enough information for us to investigate.

We will handle complaints fairly and respond within a reasonable time. Privacy and data-protection complaints are handled as described in our Privacy Policy.

15. Changes to these Terms

We may update these Terms for future use of the Website and future orders, including to reflect legal, regulatory, security or operational changes.

The version in force when we accept your order will govern that order. We will not retrospectively change an accepted order unless the law requires it or you expressly agree.

16. General

If a court decides that part of these Terms is unlawful or unenforceable, the remaining parts will continue to apply where legally possible.

A delay in enforcing a right does not mean that the right has been waived.

17. Governing law and courts

These Terms and contracts made through the Website are governed by Scots law.

If you live elsewhere in the United Kingdom, you also retain the benefit of any mandatory consumer protections provided by the law where you live. If you live outside the United Kingdom, any mandatory consumer protections that apply to you are also preserved.

You may bring proceedings in the Scottish courts or in any local court that the law permits you to use as a consumer. Nothing in these Terms requires you to give up a right to bring proceedings in the courts of the country or part of the country where you live.